Frequently Asked Questions

Our Lulu Bunny keychains are made from premium ultra-soft polyester plush that's durable and maintains its fluffiness even after daily use. The keychain hardware is nickel-free metal to prevent tarnishing. Each bunny is carefully hand-assembled to ensure the highest quality.

We offer 9 adorable colors to choose from:

• Blue - Soft sky blue
• Gray - Warm heather gray
• Red - Classic bright red
• Brown - Rich chocolate brown
• Orange - Warm sunset orange
• Pink Red - Deep rose pink
• Grey White - Silver-tipped white
• Pink - Blush pink (most popular)
• Light Black - Charcoal gray

Each Lulu Bunny Gift Set includes:

• 1 x Fluffy Bunny Keychain (your choice of color)
• 1 x Premium Collectible Tin Box (with decorative design)
• 1 x Greeting Card (blank inside for your message)
• Protective velvet pouch for storage

The tin box is specially designed to be a keepsake itself — perfect for storing small treasures.

The bunny measures approximately 3.5 inches (9 cm) from ear tip to paw. It's lightweight (under 30 grams) and perfectly sized for backpacks, purses, keys, or as a bag charm. The tin box dimensions are 4 x 3 x 1.5 inches.

Currently, we offer Free Shipping within the USA only. All orders shipped to addresses in the United States ship free of charge.

For international shipping, please contact us directly at hello@urbantoon.com for a custom quote. We're exploring international options and hope to expand soon!

For USA orders:

• Standard Shipping (Free): 3-7 business days
• Expedited Shipping: 2-3 business days (available at checkout for additional cost)

All orders are processed within 24 hours (Monday-Friday) from our Westlake Village, California location. You'll receive a tracking number as soon as your order ships.

You can modify or cancel your order within 2 hours of placing it. After that, our team may have already started packing your bunny (we're excited to ship them out!).

To request changes, please email us immediately at orders@urbantoon.com with your order number. We'll do our best to accommodate your request.

We offer 90-Day Free Returns on all items. If you're not completely satisfied with your Lulu Bunny, you can return it within 90 days of purchase for a full refund or exchange.

To be eligible for a return:

• Item must be unused and in original condition
• Must include original tin box and packaging
• Return shipping label is provided free of charge

Starting a return is easy:

1. Email returns@urbantoon.com with your order number
2. We'll send you a prepaid shipping label within 24 hours
3. Pack the bunny in its original box and attach the label
4. Drop off at any USPS location

Refunds are processed within 3-5 business days after we receive the return.

We carefully inspect each bunny before shipping, but if something happens during transit, please contact us within 7 days of delivery. Send photos of the damage to support@urbantoon.com and we'll immediately ship a replacement at no cost to you.

To keep your Lulu Bunny looking fluffy and new:

• Spot clean only with a slightly damp cloth and mild soap
• Do not machine wash or submerge in water
• Air dry away from direct heat or sunlight
• Gently fluff the fur with your fingers or a soft brush when dry

Avoid exposing the keychain to excessive moisture or harsh chemicals.

Our premium plush is designed to resist matting. If the fur gets slightly compressed from being in a bag, simply:

1. Gently brush with a soft toothbrush or pet brush
2. Use a hair dryer on cool setting to fluff while brushing
3. Store in the tin box when not in use to maintain shape

With proper care, your bunny will stay adorable for years!

The tin box is what makes our Lulu Bunny different from ordinary keychains. It's designed to be:

• A keepsake: Beautifully printed with collectible designs
• Gift-ready: No wrapping needed — just add a ribbon
• Reusable: Perfect for storing jewelry, notes, or small treasures
• Protective: Keeps your bunny safe when not in use

Each box features gold accent details and a snug fit that keeps the bunny secure.

Currently, the tin box is exclusively included with each Lulu Bunny Gift Set. However, we're exploring selling empty boxes for those who want to collect them or use them for other gifts. Sign up for our newsletter to be notified if this becomes available!