Returns & Refunds

How to Start a Return

Refund Information

Refund timing: Once we receive and inspect your return, we'll process your refund within 3-5 business days. Your bank may take additional 3-7 business days to post the refund to your account.

Exchanges

Want a different color? No problem! Follow the same return process and indicate you'd like an exchange in your email. Let us know which color you'd prefer from our 9 options:

• Blue - Soft sky blue
• Gray - Warm heather gray
• Red - Classic bright red
• Brown - Rich chocolate brown
• Orange - Warm sunset orange
• Pink Red - Deep rose pink
• Grey White - Silver-tipped white
• Pink - Blush pink (most popular)
• Light Black - Charcoal gray

We'll ship your new color as soon as we receive your return (or immediately if you'd like to place a new order and return the original separately).

Non-Returnable Items

The following items cannot be returned:

• Items returned without the original tin box
• Items returned after 90 days
• Items that show signs of use, wear, or damage (unless damaged upon arrival)
• Gift cards
• Final sale items (if any - we'll clearly mark these at checkout)

Damaged or Defective Items

If your bunny arrives damaged or defective, please contact us within 7 days of delivery:

1. Email Sharaenterprisesllc@gmail.com with your order number
2. Include photos of the damage (clear photos help us process faster)
3. We'll immediately ship a replacement at no cost to you
4. You can keep the damaged item or return it with a prepaid label (your choice)

Holiday Extended Returns

During the holiday season, we offer an extended return window:

• Purchases made between November 1 - December 24: Return by January 31
• Easter purchases: Return within 90 days as usual

This ensures that gifts received during the holidays can be returned or exchanged after the holidays.

International Returns

Currently, we only ship within the United States, so all returns are domestic. If you're a military APO/FPO customer, please use the same process - your return shipping label will work from APO addresses.

Return Shipping Address

If you need to send a return without a prepaid label (for example, if you lost the email), please send to:

Urbantoon 
Please email us first so we know to expect your return!

Returns Contact