Privacy Policy

At urbantoon ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store. Please read this policy carefully.

1. Information We Collect

Personal Information

When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including:

• Identity Information: Your name, billing address, shipping address Contact Information: Your email address, phone number
• Payment Information: Credit card details or payment method information (processed securely through Shopify Payments)
• Order Information: Details about the products you purchase, including your chosen bunny colors and gift messages

Information Collected Automatically

When you visit our site, we automatically collect certain information about your device, including:

• Device Information: Web browser, IP address, time zone, and cookies
• Usage Information: How you interact with our site, which pages you viewed, search terms
• Referral Information: How you found our site (via search engine, social media, or direct visit)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Your Orders: To fulfill your bunny keychain orders, process payments, arrange shipping (free to USA addresses), and provide order confirmations
• To Communicate With You: To respond to your inquiries, send order updates, and provide customer support
• To Improve Our Store: To understand how customers interact with our site and improve your shopping experience
• To Personalize Your Experience: To remember your preferences and color choices
• To Comply with Legal Obligations: To maintain records as required by law
• To Protect Against Fraud: To screen orders for potential risk or fraud

We use your email address to send you order updates and, if you opt in, promotional emails about new colors or special editions. You can opt out of promotional emails at any time.

3. Information Sharing

We do not sell, trade, or rent your personal information to others. We share your information only with trusted third parties who help us operate our business:

• Shopify: Our e-commerce platform. They process your payment and host our store. View Shopify's Privacy Policy
• Shipping Carriers (USPS, UPS, FedEx): To deliver your orders to your shipping address
• Payment Processors: To securely process credit card payments
• Legal Requirements: If required by law or to protect our rights

These third parties are contractually obligated to protect your information and use it only for the services they provide to us.

4. Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the site to function (shopping cart, checkout)
• Analytics Cookies: To understand how visitors interact with our site (we use Shopify's analytics)
• Preference Cookies: To remember your color preferences and previous selections

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

5. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or product references). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

6. Data Security

We implement reasonable security measures to protect your personal information:

• All transactions are encrypted using SSL technology
• We do not store complete credit card information on our servers
• Access to personal information is restricted to authorized personnel only
• Regular security reviews of our systems

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

For All Users:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request correction of inaccurate information
• Deletion: You can request deletion of your personal information (subject to legal requirements)
• Opt-Out: You can opt out of marketing communications

California Residents (CCPA Rights):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: We do not sell your information, but you have the right to opt out if that changes
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your rights, please contact us at sharaenterprisesllc@gmail.com.

8. Children's Privacy

Our products are designed to bring joy to all ages, but our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with information, please contact us immediately at sharaenterprisesllc@gmail.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us