Shipping Policy

Fast, free shipping to your doorstep

We're committed to getting your Lulu Bunny to you quickly and safely. Free shipping on all USA orders.

Last Updated: February 19, 2026

🇺🇸 FREE SHIPPING

All orders shipped within the USA

No minimum purchase • 3-7 business days • Tracking included

Order Processing

All orders are processed within 24 hours (Monday-Friday) from our studio at:

Orders placed after 2 PM PST on Friday will be processed on Monday. During peak seasons (Easter, holidays), processing may take up to 48 hours.

✨ Gift Message: If you've included a gift message with your order, we'll hand-write it and include it in the tin box before packing.

Shipping Methods & Timelines

Standard Shipping

FREE

Delivery: 3-7 business days

Tracking: ✓ Included via email

Carrier: USPS / UPS

Note: Delivery times begin after processing. Expedited orders placed before 12 PM PST ship same day.

Shipping Zones

United States (Continental)

Free standard shipping on all orders. No minimum purchase required.

Alaska & Hawaii

Free shipping also applies to Alaska and Hawaii. Delivery times may take 5-10 business days.

APO/FPO Military Addresses

We proudly ship to APO/FPO addresses via USPS. Delivery times vary based on military mail schedules.

International Shipping

Currently, we only ship within the United States. We're working on expanding internationally soon! For international inquiries, please contact us.

Order Tracking

Once your order ships, you'll receive:

An email with tracking number
SMS updates (if opted in at checkout)
Real-time delivery status via carrier website

Tracking usually activates within 24 hours of shipment. If you haven't received tracking within 48 hours of ordering, please contact us.

90-Day Free Returns

We offer 90-day free returns on all items. If you're not completely happy with your Lulu Bunny, you can return it for a full refund or exchange.

Return Window

90 days from delivery

Full refund or exchange

Return Shipping

FREE return label provided

Prepaid via email

To start a return, email Sharaenterprisesllc@gmail.com with your order number. We'll send you a prepaid shipping label within 24 hours.

Lost or Damaged Packages

Damaged Items

If your bunny arrives damaged, please contact us within 7 days at Sharaenterprisesllc@gmail.com with photos of the damage. We'll immediately ship a replacement at no cost.

Lost Packages

If tracking shows your package hasn't moved for 7+ business days, contact us and we'll investigate with the carrier. If the package is confirmed lost, we'll reship or refund immediately.

Wrong Address

Please double-check your shipping address. If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipping (additional shipping fees may apply).